ESPN Plus says it will release partial refunds to consumers who spent for a UFC pay-per-view occasion Saturday only to encounter technical problems.
To see, ESPN Plus subscribers, who pay $5999 for Saturday’s occasion. Users in the US started reporting a blackout on the ESPN Plus app Saturday night that lasted through some of the earlier fights on the primary card.
A representative for Disney, which owns ESPN, said in an e-mail to The Brink on Sunday that the business was “mindful that a technical concern avoided a part of users from accessing the early part of the ESPN+ pay-per-view occasion, and we apologize for that experience. We worked as rapidly as possible to recognize and resolve the problem.”
The spokesperson didn’t state what the particular issue was, but it impacted some users in the western US and was resolved by 11 PM ET, according to the business, in time to see the signature fights. Users were affected in between a few minutes to more than an hour.
The business states it will provide partial refunds to users affected by the outage. Clients who paid for the fight through a third-party platform like Apple, Roku, Google, or Amazon, will need to seek refunds from the platform, however Disney/ESPN says it will work with those companies on the refund process.